Refund policy

Merchandise Returns

We accept returns of eligible merchandise within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected, typically within 5–7 business days.

Accommodation Bookings

All accommodation bookings are non-refundable.

Payment is collected in advance to secure the reservation. By completing a booking, the guest acknowledges and accepts that the amount paid will not be refunded in the event of cancellation, change of plans, early departure, or failure to arrive.

At our discretion, SALO may offer a credit toward a future stay. Any credit offered is a courtesy and does not alter the non-refundable nature of the original booking.

Third-Party Bookings

Reservations originating through third-party booking platforms are subject to verification. A third-party reservation is not considered confirmed by SALO until the guest has received confirmation directly from us by email or text message.

Where a third-party platform's terms apply to a reservation, those terms may also govern the booking.